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Administration
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Home Care
Scheduling Coordinator
Toronto, ONDate Posted: 7/11/2024 Position Type: Full Time
About S.R.T. MedStaff
S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports its staff!
Why Join S.R.T. MedStaff?
S.R.T. MedStaff provides diverse opportunities and strong career path development in a variety of professional streams, along with excellent salary and benefits such as:
- Permanent full-time position in a reputable healthcare agency
- Extensive customer service experience and ongoing education about patient care services
- Competitive salary
- Weekly direct deposit
- Benefits package
- RSP matching program
- Perkopolis member
- Employee perks
- Staff appreciation events
- Supportive team environment
Job Summary:
We are currently looking for Scheduling Coordinators to join our dynamic team in the heart of Toronto Downtown. Reporting to the Senior Manager of Client Services, the Scheduling Coordinator plays a critical role in ensuring appropriate scheduling for patients and evaluating ongoing patient satisfaction.
Responsibilities:
- In collaboration with the patient/family/caregiver help set up patient care service by scheduling PSWs according to their geographical area/availability/skill set/language, etc.
- Manage incoming requests to initiate service from referral sources and private patients.
- Manage a high volume of incoming phone calls from patients, field staff, hospital clients, LHINs, etc. regarding service requests/changes and general inquiries.
- Adjust patient schedules and share information with those in the patient’s circle of care, as needed for the delivery of service.
- Manage calls pertaining to patient feedback.
- Obtain information on patient issues/concerns and forward to a manager/supervisor as per agency protocol.
- Liaise with agency supervisors and other staff to communicate patient and/or agency information.
Qualifications:
- University degree or post-secondary education preferred.
- Previous work experience in a customer service setting and/or call center setting.
- Strong customer service and communication skills, both verbal and written.
- Experience working as a Scheduling Coordinator, Client Services Coordinator, or Client Care Coordinator is considered an asset.
- Effective organizational and problem solving skills with ability to prioritize tasks.
- Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment.
- Proficiency with Information Technology: Microsoft Office applications and Internet.
- Medical terminology and a second language are considered assets.
We thank you for applying to S.R.T. MedStaff. We will review all applications. Only those applicants selected for further discussion will be contacted. S.R.T. MedStaff is committed to creating an inclusive and diverse work environment and meeting the needs of persons with disabilities. If you require any accommodation in the application process, please let us know in advance.
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We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. S.R.T. MedStaff is an equal opportunity employer.
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This is the best company to work for. They really take care of their staff and clients. I wouldn’t work for anyone else!
Stephanie C.
PSW
Announcements
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July 2, 2024A big congratulations to our Employee of the Month, EVELYN F.
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July 16, 2021Eligible staff can now enroll in S.R.T. MedStaff’s Benefits and RSP Matching Programs after 3 months! To learn more, email hr@srtmedstaff.com.
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July 1, 2021Follow S.R.T. MedStaff on Instagram, LinkedIn, and Facebook to stay up-to-date!
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Thank you for inquiring about our nursing and personal support services. A Client Service Representative will be in touch with you shortly.
If you require immediate assistance, please call 416-968-0833.
Your form has been submitted.
Thank you for inquiring about our nursing and personal support services. A Client Service Representative will be in touch with you shortly.
If you require immediate assistance, please call 416-968-0833.
The Hiring Process
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Application:All resumes submitted to S.R.T. MedStaff are reviewed by a member of the Human Resources Team. Applicants selected for further discussion will be contacted for a phone interview.
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Interview:Applicants who successfully pass the phone screen will be invited for an interview at our Toronto office. Once the paperwork is complete, you will have a one-on-one interview with a member of the HR Team. This is an opportunity for us to learn more about you, and for you to learn more about S.R.T. MedStaff.
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Offer:The next stage is document submission and reference checking. If your application is approved, an Offer of Employment will be extended and you will be scheduled to attend an Orientation. Once you have completed orientation, you are able to start working. Welcome to S.R.T. MedStaff!