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Current Job Postings

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Administration

Facility Staffing

Home Care

Client Services Coordinator - SIGN ON BONUS

Toronto, ON

Date Posted: 9/21/2021 Position Type: Full Time

About S.R.T. MedStaff

S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports it staff!

Why Join S.R.T. MedStaff?

S.R.T. MedStaff provides diverse opportunities and strong career path development in a variety of professional streams, along with excellent salary and benefits such as:

  • Permanent full-time position in a reputable healthcare agency
  • Extensive customer service experience and ongoing education about patient care services
  • Competitive salary
  • Weekly direct deposit
  • Benefits package
  • RSP matching program
  • Team lunches and staff appreciation events
  • Dynamic, great team environment

 

Job Summary:

We are currently looking for Client Service Coordinators to join our dynamic team in the heart of Toronto Downtown. Reporting to the Senior Manager of Client Services, the Client Service Coordinator plays a critical role in ensuring appropriate scheduling for patients and evaluating ongoing patient satisfaction. 

We are currently offering a SIGN-ON BONUS of $2000 for this role!!

 

Responsibilities:

  • In collaboration with the patient/family/caregiver help set up patient care service by scheduling PSWs according to their geographical area/availability/skill set/language, etc.
  • Manage incoming requests to initiate service from referral sources and private patients.
  • Manage a high volume of incoming phone calls from patients, field staff, hospital clients, LHINs, etc. regarding service requests/changes and general inquiries.
  • Adjust patient schedules and share information with those in the patient’s circle of care, as needed for the delivery of service.
  • Manage calls pertaining to patient feedback.
  • Obtain information on patient issues/concerns and forward to a manager/supervisor as per agency protocol.
  • Liaise with agency supervisors and other staff to communicate patient and/or agency information.

 

Qualifications:

  • University degree or post-secondary education preferred.
  • Previous work experience in a customer service setting and/or call center setting.
  • Strong customer service and communication skills, both verbal and written.
  • Experience working as a Scheduling Coordinator or Client Care Coordinator is considered an asset.
  • Effective organizational and problem solving skills with ability to prioritize tasks.
  • Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment.
  • Proficiency with Information Technology: Microsoft Office applications and Internet.
  • Medical terminology and a second language are considered assets.

WE WILL ONLY HIRE EMPLOYEES WHO CAN PROVIDE PROOF OF FULL VACCINATION TO THE COVID-19 VACCINE, SUBJECT TO OUR DUTY TO ACCOMMODATE UNDER THE HUMAN RIGHTS CODE. IF YOU REQUIRE AN ACCOMMODATION, PLEASE CONTACT HR DEPARTMENT.

 

We thank you for applying to S.R.T. MedStaff. We will review all applications. Only those applicants selected for further discussion will be contacted. S.R.T. MedStaff is committed to creating an inclusive and diverse work environment and meeting the needs of persons with disabilities. If you require any accommodation in the application process, please let us know in advance.

 

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Thank you for submitting your application.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. S.R.T. MedStaff is an equal opportunity employer.

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This is the best company to work for. They really take care of their staff and clients. I wouldn’t work for anyone else!
Stephanie C., PSW Stephanie C. PSW

Announcements

  • A big congratulations to our Employee of the Month, Jacqueline B.!
    September 2, 2021

    A big congratulations to our Employee of the Month, Jacqueline B.!

  • Eligible staff can now enroll in S.R.T. MedStaff’s Benefits and RSP Matching Programs after 3 months! To learn more, email hr@srtmedstaff.com.
    July 16, 2021

    Eligible staff can now enroll in S.R.T. MedStaff’s Benefits and RSP Matching Programs after 3 months! To learn more, email hr@srtmedstaff.com.

  • Follow S.R.T. MedStaff on Instagram, LinkedIn, and Facebook to stay up-to-date!
    July 1, 2021

    Follow S.R.T. MedStaff on Instagram, LinkedIn, and Facebook to stay up-to-date!

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Thank you for inquiring about our nursing and personal support services. A Client Service Representative will be in touch with you shortly.

If you require immediate assistance, please call 416-968-0833.

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Let S.R.T. take it from here.

Your form has been submitted.

Thank you for inquiring about our nursing and personal support services. A Client Service Representative will be in touch with you shortly.

If you require immediate assistance, please call 416-968-0833.

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The Hiring Process

  • Application
    Application:

    All resumes submitted to S.R.T. MedStaff are reviewed by a member of the Human Resources Team. Applicants selected for further discussion will be contacted for a phone interview.

  • Interview
    Interview:

    Applicants who successfully pass the phone screen will be invited for an interview at our Toronto office. Once the paperwork is complete, you will have a one-on-one interview with a member of the HR Team. This is an opportunity for us to learn more about you, and for you to learn more about S.R.T. MedStaff.

  • Offer
    Offer:

    The next stage is document submission and reference checking. If your application is approved, an Offer of Employment will be extended and you will be scheduled to attend an Orientation. Once you have completed orientation, you are able to start working. Welcome to S.R.T. MedStaff!